top of page

Refund Policy

Candy Cotton

Thank you for shopping with us. We take pride in offering carefully selected recycled, vintage, new, and unused clothing and accessories. Because many of our items are one-of-a-kind, please review our return policy below.

 

Returns

 

We accept returns within 14 days of delivery only if item is not as described..

 

To be eligible for a return:

 

  • Item must be in the same condition as received

  • Item must be unworn, unused, and unaltered

  • All original tags (if present) must be attached

  • Item must be free of odors, stains, or damage

 

Vintage & Pre-Owned Items

 

Please note that vintage and pre-owned items may show minor signs of age or wear. These characteristics are part of their history and are not considered defects. All items are described as accurately as possible.

 

Non-Returnable Items

 

The following items are final sale and cannot be returned:

 

  • Clearance items

  • Custom or altered items

  • Jewelry (for hygiene reasons)

  • Items marked “Final Sale”

​

Return Process

 

To request a return:

 

  1. Contact us within 14 days of delivery

  2. Provide your order number and reason for return

  3. We will provide return instructions

 

Return shipping costs are the responsibility of the buyer unless the item was received damaged or incorrect.

 

Refunds

 

Once your return is received and inspected, we will notify you of approval.

 

If approved:

 

  • Refunds will be issued to your original payment method

  • Please allow 5–10 business days for processing

 

Shipping charges are non-refundable.

 

Damaged or Incorrect Items

 

If you receive a damaged or incorrect item, please contact us within 3 days of delivery with photos, and we will resolve the issue promptly.

 

Exchanges

 

Because most items are one-of-a-kind, exchanges are not always possible. If available, we will gladly assist.

 

Contact

 

If you have any questions, please contact us through our website contact form.

 

Thank you for supporting sustainable fashion and giving beautiful items a second life.

bottom of page